Delivery and Refund Terms

The delivery method depends on the type of product purchased. Delivery or access begins after the order and payment are confirmed.

• Bot licences are assigned to the purchaser's Discord account and activated for the authorised server selected in the panel.
• Digital scripts are provided through the download, Tebex/Cfx.re licensing, or secure delivery method stated on the product page.
• Custom development work is completed according to the scope and delivery plan accepted by both parties.
• If payment is confirmed but access is not provided, the purchaser should contact [email protected] or the official Discord support server with their order details.

Unless an exception under applicable law applies, consumers generally have a fourteen-day right of withdrawal from distance contracts without providing a reason. The period and procedure are assessed according to the pre-contract information shown before the order and mandatory consumer law.

• A withdrawal notice may be sent to [email protected] or through the official Discord support server with enough information to identify the order and purchaser.
• Additional information may be requested to verify that the request comes from the account or payment owner.

Digital content delivered instantly in electronic form and services started before the withdrawal period ends with the consumer's express consent may fall within statutory exceptions where applicable law permits. An exception is applied only when the required pre-contract information and consent have been provided.

• Downloaded, activated, or server-bound products are reviewed according to their delivery and use status.
• Nothing in these terms removes mandatory statutory consumer rights.

Each request is reviewed with regard to delivery, activation records, technical issues, the product description, and mandatory consumer rights.

• Duplicate or verified unauthorised payment.
• Failure to deliver the product or licence after payment has been collected.
• A verified defect that prevents a core function stated in the product description and cannot be resolved within a reasonable time.
• Failure to deliver custom work within the written scope accepted by both parties.

Approved refunds are returned within statutory time limits and, where possible, through the payment method used for the purchase. The time required for a refund to appear can vary according to the bank or payment institution.

• Payments covered by a valid withdrawal request are returned no later than the deadline required by law.
• No additional fee is charged to the consumer for processing a refund.
• The related licence, product access, or panel permission may end when a refund is completed.

Purchases completed through Tebex or another third-party payment and licensing platform may also be subject to that platform's delivery, dispute, and refund processes. The appropriate channel is determined from the order record.